Guest Loyalty Marketing Platform
In the new media era, an APP serves as an extra growth driver for your property.
Expand Your Member Base
Boost Member Satisfaction
Increase Hotel Revenue
Multi-Touchpoints · Full Lifecycle · New Growth
Precision Marketing to Boost Guest Loyalty
Direct Reach & Low-Cost Guest Acquisition
Smart Guest Profiling for Customized Stays
Full retention toolkit: member records, point schemes, tiered perks & exclusive amenities.
Staff Referrals to Drive Viral Growth
Auto commission calculation & withdrawal, clear trackable data, flexible sharing options.
Measurable Revenue Growth
Grow independent direct revenue instead of relying on OTAs
Solutions You May Be Interested In
From budget to luxury hotels, long-stay apartments to wellness resorts, Luopan Arcas PMS fits all property formats.
Client Testimonials
Luopan Arcas PMS trusted by over 10,000 clients across 11 countries worldwide
Customer loyalty and strong stickiness to PACO brand are our core foundation to weather market cycles. This is why none of our branches have closed down amid the pandemic.
Integrated Brand Chain Hotel
PACO Hotel Group
Luopan’s all-in-one hotel management system and digital intelligence concepts stay ahead of the industry. As a landmark state-owned five-star garden hotel in the provincial capital, we attach great importance to system stability and data security. Luopan Arcas delivers outstanding performance with its advanced hybrid on-premise & cloud architecture. Its big data and mobile functions exceed our expectations, strongly supporting daily operations while diversifying our marketing approaches.
State-Owned Five-Star Garden Resort
Wuxiang Manor
The core distinction lies not in functional coverage, but in the unification of data, workflows, accountability and long-term costs.
For many hotels, a patchwork of separate systems may seem flexible at first. However, as the number of properties grows, business formats expand and reporting becomes more complex, hotels will face mounting challenges with interface compatibility, account reconciliation and role accountability.
Arcas’s all-in-one solution is ideal for hotels that wish to run front desk, F&B, membership, supply chain and reporting on a unified business platform.
- Data: All-in-one systems share a central database to ensure real-time data consistency and unified standards. Decentralized systems rely on third-party interfaces, which often cause data delays, inconsistent field definitions and redundant manual maintenance.
- Operations: Native workflow collaboration is fully enabled across an all-in-one platform, including check-in, room charge posting, check-out & settlement, membership points and standardized reporting. Patchwork systems often require secondary development or manual intervention for scenarios beyond pre-set interface rules.
- Accountability: An all-in-one system is fully maintained by one vendor, enabling fast issue resolution and seamless version updates. Multi-vendor combinations inevitably lead to high coordination costs.
- Cost: The upfront software price is only a superficial expense. Hidden costs include interface development, ongoing maintenance, manual reconciliation, staff training and cross-system communication. Arcas’s unified architecture minimizes these long-term overheads at the source.
Instead of focusing solely on upfront software costs, we recommend evaluating the Total Cost of Ownership (TCO) over 3 years and operational revenue improvements for an objective assessment.
Taking a hotel with around 200 rooms and an Average Daily Rate (ADR) of CNY 600 as an example, the overall value covers four major areas: procurement & implementation, interface & maintenance, labor efficiency and direct sales growth. We advise assessing the total value rather than individual module pricing.
- Potential Savings: Reduced expenditure on multiple standalone systems, interface development & joint debugging, manual reconciliation, staff training, legacy system maintenance and patch updates.
- Potential Revenue Gains: Enhanced membership operations and direct sales performance, higher conversion via private domain channels such as WeChat Mini Programs, consistent implementation of pricing and distribution strategies, and improved repeat business & marketing efficiency powered by comprehensive cross-business data.
- Results vary significantly across properties. Key influencing factors include property scale, fragmentation of existing systems, number of interfaces, reliance on OTAs, member activity, and additional business lines such as F&B, SPA and long-term rental.
A well-planned system migration aims for minimal operational disruption and low-risk transition, rather than completely undisturbed service. The learning curve depends on job responsibilities, existing hotel workflows, data quality and training arrangements.
We combine systematic training, practical drills, on-site go-live support and ongoing assistance, instead of concentrating all pressure on the launch date.
- Roles including front desk, reservations, night audit and F&B have different learning requirements. Basic daily workflows can be rolled out first, with advanced functions trained in phases.
- Operational disruptions rarely stem from the system itself. Major risks mainly come from data migration, interface joint debugging and staff proficiency during peak hours.
- Recommended best practices: pre-launch drills, dedicated training for key roles, on-site support in the first week post-launch, and parallel system operation when necessary.
- The built-in AI Help Center provides instant guidance for daily operations. It accelerates onboarding for new hires and reduces reliance on senior experienced staff.
